As part of the current rollout of the JPS service upgrade to a new Customer Information System (CIS), the Company will, this month, introduce its new-look bill.

This comes as a part of the suite of changes arising from the implementation of the new CIS. The implementation will also eventually enable: faster reconnections, fewer estimated bills, personalised service and quicker resolutions to customer issues.

The new-look bill is pressure-sealed and represents the direction in which many modern companies have gone.  The new pressure-sealed bills will continue to provide customers with the critical information they were accustomed to on their previous bills.  These include: Balance Brought Forward, Payment, Current Charges, Total Amount Due, Energy 1st and Next, Fuel and IPP Charges and the Electricity Usage Trend Graph, which gives customers a visual representation of their usage over a period of 12 months.

Customers are reminded that they may opt not to receive printed bills by signing up to receive their bills via email.  Requests for e-bills may be done by calling the JPS Customer Care Centre at: 1-888-225-5577 for Lime customers and 1-888-935-5577 for Digicel customers.