Vandals this week caused major disruption to FLOW Jamaica’s network severing the company’s fibre cables in the Hope Pastures area in Kingston.  The damage resulted in an outage of broadband, telephone and cable services that affected 320 customers.
 
The services were restored but the company remains very concerned about the increasing spate of deliberate fibre cuts especially in the Spanish Town, Hope Pastures, Mona and Liguanea communities.
 
“While the outages were beyond our control, we would like to apologize to our customers for the disruption in their services,” stated Ronnie Thompson, Flow’s Senior Director of Customer Experience. “The evidence to date indicates that these acts are very deliberate and are meant to sabotage our service delivery.
Notwithstanding our monitoring and intervention efforts, this remains a critical issue because of the wide scale impact on our customers, including institutions which deliver critical services,” he continued.
 
The company is also concerned about the impact these incidents are having on its business performance. 
 
“This cannot be allowed to continue unabated.  Our teams are faced with these attacks almost daily and in addition to the loss of service to our customers, there are significant costs associated with this type of criminal activity.  We have to spend millions of US dollars to repair and replace these cables,” said Mr. Thompson.
 
FLOW takes this opportunity to remind members of the public to call its hotline at 1-888-922-4357, to report acts of vandalism or sabotage of the company’s equipment.
 
Further, a reward is offered to those who supply information, which leads to the arrest and conviction of persons who cut FLOW fibre.