September 11, 2016

JPS is reporting that it has now joined the ranks of utilities in several technologically advanced nations, as it now offers its pre-paid metering service nationwide.  Jamaican customers now join millions in such countries as the United Kingdom, South Africa, Argentina, the United States and a number of Caribbean islands, which offer pre-paid electricity service.  Additionally, like the cell phone top up, JPS Pay As You Go (pre-paid) customers, now have access to online top up via the Company’s website.

The Pay As You Go service was first piloted in 2015, with a small test group in Portmore, St. Catherine.  The service was then extended to the Corporate Area for more rigorous testing.  Vice President of Customer Service and Communications, Keith Garvey, explains, “Pay As You Go is for the customer who wants the power to manage their electricity costs and keep track of the amount of energy they use. We started with a pilot in three parishes and were able to test the technology and customer behaviour; feedback has been exceptional with a 98% satisfaction rating. We’re very excited to now offer this energy management tool to more Jamaicans so they can also enjoy the benefits.”

Real Savings 

Residential and small business customers who have made the switch from post-paid to pre-paid, have typically experienced savings of 35% - 50%, as a result of seeing how their electricity is being used in real time.

Persons who opt to go pre-paid will have a Customer Interface Unit installed in their homes, which will allow them to top up credit and to see their available balance.  The Unit will also signal when credit is running low, so that customers will be able to top up on time.  Furthermore, customers in need of emergency top-up may call the Customer Care Centre for an advance on credit, making the product virtually risk free.  

On Wednesday September 7, JPS connected its 1,000th pre-paid customer, a resident of Spanish Town, St. Catherine. 

In addition to online top ups at myjpsco.com, Pay As You Go customers can purchase vouchers from  over 150 Bill Express outlets and