The Branch Supervisor will be responsible for overseeing the day-to-day
operations of the branch. Will ensure that all employees are working
effectively and efficiently; this is done by scheduling and monitoring
employee time, motivating, and coaching to retain existing and
generate new business.
The Branch Supervisor will make qualitative decisions on Underwriting
matters. Also, participate in customer assistance transactions, troubleshooting,
and positively resolving advanced customer issues and complaints, as
well as a resource of advanced knowledge for the branch team. Additionally,
the Branch Supervisor will ensure the Branch goals are met according
to General Accidents strategic objectives.
Develop and maintain strong customer relationships;
Develop and maintain an in-depth and comprehensive knowledge of
the products offered by the company;
Provides feedback to improve the business practices which will increase
Raise the profile of the company to external producers by providing
excellent service and response to their requests and assisting in arranging relationship building activities;
Provide accurate and timely quotations to brokers and customers
Processing renewals & new business for existing & new customers, as well as to meet or exceed established business targets;
Continually assessing customer needs, identifying client concerns,
recommending solutions, and following up regularly, effectively and timely.
Collaborate with other teams to provide recommendations for the improvement of customer experience.
Ensure unit members attend to their follow-up on a timely basis.
Respond to all calls and emails timely