Offer support, resolving issues, managing tasks and tickets to companies clients, in need of help completing tasks or troubleshooting problems must have excelled written and oral communication skills.

• Responding to queries via chat, email, or phone

• Training other staff members on troubleshooting and diagnosing problems

• Writing, editing, and revising reports

• Providing assistance for questions and problems

• Resolving problems for external and internal customers

• Project management

• Following up with customers to ensure full resolution of issues

• Requesting feedback and/or monitoring calls and other methods of

correspondence to improve on issues

• Running reports to analyse common complaints and problems

• Proven 2 years minimum experience in a similar field

• Diploma in Construction management

• Excellent organizational skills

• Great attention to detail

• Good understanding of accounting and financial reporting principles and

practices

• Excellent knowledge of MS Office especially MS Excel, Word and Power

point

• Must have a good working knowledge of computerised & automated systems